These General Terms and Conditions of Sale are entered into between the company STRONG EXISTENCE LDA, with its registered office at Rua das Macieiras, 89 – 2750-010 Cascais, Portugal, registered under number 514 382 201, and any natural or legal person wishing to make a purchase, hereinafter referred to as "the customer."
Unless expressly agreed otherwise, any order from the customer is subject to these general terms and conditions of sale, except for any contrary clause that may appear on the customer's documents.
STRONG EXISTENCE LDA reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of a modification, the general terms and conditions of sale in force on the day of the order registration will apply to each order.
Article 1: Purpose
These general terms and conditions of sale aim to define the sales terms between STRONG EXISTENCE LDA and the customer, from the order placement to after-sales services, including payment and delivery.
Article 2: Products
The products sold on the Twinmax website are described and presented with the greatest possible accuracy. However, if errors or omissions occur, the responsibility of the company STRONG EXISTENCE LDA cannot be engaged in any case. The photos representing the products are for indicative purposes only and are not contractual.
Article 3: Prices
Prices in European Union countries
The displayed prices are unit prices, indicated in euros including VAT (All Taxes Included). These prices are guaranteed at the time of the customer's order, subject to typographical or printing errors. Prices are communicated for products paid in cash, at the latest upon delivery, excluding a flat fee for delivery and package preparation according to the amount in effect at the time of the order.
Prices in countries outside the European Union
For all products shipped outside the European Union and/or Overseas Departments and Territories (DOM-TOM), the price is calculated and presented excluding taxes. In this case, customs duties, import duties, local taxes, or state taxes may be required. These duties and amounts are not the responsibility of the company STRONG EXISTENCE LDA and remain the customer's responsibility.
Article 4: Order
To place an order on the Twinmax website, the customer must add the products to their cart, select their delivery country to determine the amount of delivery fees, validate their order by accepting the general terms and conditions of sale, and make payment using one of the available methods. The customer will receive, at a minimum, an order registration confirmation and a shipping confirmation. STRONG EXISTENCE LDA reserves the right to refuse and cancel orders that it deems abusive, abnormal, made in bad faith, containing incorrect or insufficient delivery information, or responding to any other legitimate reason.
Article 5: Payment
Payment by credit card
The customer wishing to make a purchase on the Twinmax website can make their payment by credit card (Carte Bleue, Carte Visa, Eurocard, and MasterCard) by providing their card number (16 digits), expiration date, and the visual cryptogram (the last 3 digits written on the signature area on the back of the payment card). Payment is securely processed online by the payment service provider of STRONG EXISTENCE LDA. By providing their banking information during the sale, the customer authorizes STRONG EXISTENCE LDA to debit their card for the amount indicated and confirms that they are the legal holder of the card to be debited and have the legal right to use it. In case of an error, inability to debit the card, or suspicion of fraud, the sale may be automatically terminated, and the order canceled.
Payment via PayPal services
The customer wishing to make a purchase on the Twinmax website can also make their payment using PayPal services. In this case, the terms and conditions of use of PayPal apply.
Payment via Apple Pay services
The customer wishing to make a purchase on the Twinmax website can also make their payment using Apple Pay services. In this case, the terms and conditions of use of Apple Pay apply.
Article 6: Delivery
STRONG EXISTENCE LDA prepares customer orders and ships them within a period of 2 business days. In the event of product unavailability or delays in shipping times, the customer has the option to terminate the sales contract and request a refund of the amount of their order.
Delivery times depend on the delivery destination and the delivery method chosen by the customer. These times are provided on the Twinmax website for indicative purposes and remain the responsibility of the carriers.
The risks concerning the delivery of an order are transferred to the customer as soon as the products leave the warehouses of STRONG EXISTENCE LDA. The customer must note specific and significant reservations regarding any damage suffered by the goods during transport on the transport documents and confirm these reservations to the carrier by Registered Letter with Acknowledgment of Receipt within 48 hours following delivery. Otherwise, the carrier's liability cannot be incurred.
Article 7: Right of Withdrawal
In accordance with articles L121-20 and following of the Consumer Code, the customer, a non-trading natural person, has 14 calendar days from the receipt of a product to return it to STRONG EXISTENCE LDA.
Product return procedures
The customer must return the relevant products to STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal within a period extended to 30 days.
Products can only be returned in their original packaging, unused, in perfect working condition, and accompanied by all their accessories and instructions so that they can be resold as new.
Subject to the conditions specified above, STRONG EXISTENCE LDA undertakes to refund the customer who has exercised their right of withdrawal: the price of the product according to the amount on the purchase invoice as well as the delivery costs at the rate in effect for standard delivery.
Article 8: Guarantees
Legal guarantee of conformity
All products offered for sale on the TWINMAX website benefit from the legal guarantee of conformity according to articles L211-1 and following of the Consumer Code.
Guarantee against hidden defects
All products offered for sale on the TWINMAX website benefit from the guarantee against hidden defects according to articles 1641 and following of the Civil Code.
The products offered for sale on the TWINMAX website also benefit from a contractual guarantee of 2 years, which starts from the date of the invoice. This contractual guarantee does not cover damage caused by connection errors, power surges, mechanical alterations, falls, misuse, lack of care, and excludes parts that wear out normally (batteries, batteries...) or whose wear is linked to abnormal use of the product.
Article 9: Complaints
The customer can contact STRONG EXISTENCE LDA at any time using one of the following means:
Mail: STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal Phone: +351 210 968 936 Email: email@example.com
Article 10: Personal Data
In accordance with the "Information Technology and Liberties" Law of 6/01/78, the customer has the right to access, rectify, and object to information concerning them. It is sufficient for them to write by indicating their name, first name, address, and customer number to STRONG EXISTENCE LDA - Rua das Macieiras, 89 - 2750-010 Cascais - Portugal.
Article 11: Jurisdiction
In the event of a dispute or claim, the customer will first contact the company STRONG EXISTENCE LDA to seek an amicable solution. In the absence of an amicable agreement, the parties agree that the contract is subject to Portuguese law, and the non-professional customer may initiate legal proceedings before the court of their choice.
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