Delivery service

• All our products are in stock.

All items shown on our website are available in our own stock for immediate shipment. If an item is temporarily unavailable, we do not offer the possibility to order it.

• Your articles are carefully packed.

We take care of the preparation of your package ourselves. We use environmentally friendly, clean kraft paper padding and double or triple layer recyclable cardboard.

• Your parcel will be dispatched on the same day as your order.

All orders placed before 11am (local time in Portugal) are shipped the same day. Orders placed after 11am will be dispatched the following day. Please note that if you place an order on Friday afternoon, it cannot be dispatched until the following Monday.

• Your delivery is tracked and your parcel is handed over to you against signature.

Depending on the destination country, the nature of the package and your selection, we use different delivery services. However, for reasons of quality of service, security and speed, all our deliveries are made by tracked parcel service with signature, whatever the delivery method you choose.

• You are informed of each step of the delivery process.

Whatever your choice of delivery method, you will receive an email or a text message at each stage of your package's progress. You can also track the status of your package by logging into your account on our website.

• Delivery times are respected

Delivery times vary according to your choices and the country of destination. They are clearly indicated at the time of validation of your order. These times are communicated by our carriers and are validated by our statistical observations. However, they are communicated as an indication, remain under the responsibility of the carriers and do not commit Strong Existence Lda.

• Delivery is guaranteed.

Provided that the delivery address is correctly filled in, that you are available to receive your parcel or to collect it from a relay point, we guarantee the reception of your parcel and its replacement in case of loss. We advise you to select the delivery method that offers a guarantee in case of lost or damaged parcel.

• We are available at all times.

If your parcel is not delivered within the expected time, if your parcel is delivered damaged, if your parcel is declared lost or simply if you wish to have information about your order and its delivery, we are here to help you and give you the service you expect. You can find all the information you need to contact us on our contact form. 

• We deliver to all European countries, the USA and Canada.

All orders shipped to European Union countries include VAT. You do not have to pay any taxes or import duties, the prices are net. Deliveries outside the European Union (e.g. to the USA, Canada or Switzerland) are subject to a customs declaration that we make. This may, if necessary, result in the collection of duties and taxes which may be claimed from you.